bet949 Privacy Policy

bet949 ("we", "us", "our") operates the online sports betting and casino entertainment platform available at bet949.app (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who register, visit, or interact with the Platform ("you", "User").

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the legal bases that authorise processing, your rights in respect of your personal data, and the measures we take to keep your information secure.

By registering an account on bet949 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the bet949 Platform.

This Policy should be read in conjunction with the bet949 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

bet949 collects personal data in the following categories depending on how you interact with the Platform:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Chosen username and encrypted password
• Country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National Identity Card, passport, or driver's licence)
• Proof of residential address (utility bill, bank statement, or equivalent document)
• Proof of payment method ownership (where applicable)

2.3 Financial Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method type (JazzCash, Easypaisa, HBL, UBL, Visa, Mastercard, or USDT TRC20)
• Account holder name associated with the payment method
• Transaction reference numbers

2.4 Platform Usage Data

• Betting history, game play history, and session durations
• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser information
• Pages visited and navigation patterns within the Platform

2.5 Communication Data

• Content of support tickets, live chat transcripts, and email correspondence with bet949
• Feedback, complaints, and dispute submissions

bet949 processes your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and maintain your bet949 profile and PKR wallet.
• Service Delivery: To process bets, settle winnings, facilitate deposits and withdrawals, and operate the casino and sportsbook features you access.
• KYC and Fraud Prevention: To verify your identity in compliance with anti-money laundering obligations and to detect, investigate, and prevent fraudulent activity, bonus abuse, or multi-accounting.
• Regulatory Compliance: To fulfil obligations under applicable laws, including record-keeping requirements associated with financial transactions conducted on the Platform.
• Customer Support: To respond to your queries, resolve disputes, and communicate with you regarding your bet949 account.
• Responsible Gaming: To monitor account activity for indicators of problem gambling and to administer self-exclusion, deposit limits, and cool-off periods where requested or required.
• Platform Improvement: To analyse usage patterns and improve the performance, security, and content of the bet949 Platform.
• Marketing Communications: To send promotional offers and Platform updates where you have provided consent. You may withdraw this consent at any time by updating your communication preferences in your account settings.

bet949 processes personal data under the following legal bases:

• Contractual Necessity: Processing required to deliver the services described in the bet949 Terms & Conditions, including account management, betting services, and financial transactions.
• Legal Obligation: Processing required to comply with applicable anti-money laundering, fraud prevention, and record-retention laws.
• Legitimate Interests: Processing necessary for fraud detection, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing of data for marketing communications and optional analytics features, where your prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

All financial transactions conducted through bet949 are processed in Pakistani Rupees (PKR). bet949 works with third-party payment processors to facilitate JazzCash, Easypaisa, HBL, UBL, Visa, Mastercard, and USDT TRC20 transactions. These processors receive only the minimum data necessary to process your transaction.

bet949 does not store complete debit card numbers on its own servers. Card transaction data is tokenised and stored by the relevant payment processor in accordance with their own security standards.

KYC documentation submitted by Pakistani users is reviewed by bet949's compliance team and stored securely for the duration required by applicable record-retention obligations. KYC documents are not shared with third parties except where required by law or as part of a verified fraud investigation.

Withdrawal requests will not be processed until KYC verification has been satisfactorily completed. bet949 reserves the right to request updated KYC documentation at any time during the life of your account.

bet949 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and analyse usage patterns. The following categories of cookies are in use:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state and security tokens. They cannot be disabled without affecting Platform functionality.
• Analytical Cookies: Used to understand how users navigate the Platform, which pages are visited most frequently, and where performance improvements are needed. Data is aggregated and anonymised where possible.
• Functional Cookies: Store your preferences such as language settings, preferred payment method display, and notification preferences to improve your experience on return visits.

You may adjust your browser settings to refuse or delete non-essential cookies. Please note that disabling certain cookies may affect the functionality of the bet949 Platform, including the ability to maintain a logged-in session.

bet949 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where strictly necessary:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, card payment networks, and cryptocurrency processors, solely for the purpose of processing your PKR deposits and withdrawals.
• Game Studio Providers: Casino game providers who supply live dealer tables and slot content to the Platform may receive a session token to authenticate your gameplay. They do not receive your full personal profile.
• KYC & Fraud Prevention Services: Third-party identity verification providers used to assist with KYC compliance and fraud detection.
• Legal and Regulatory Authorities: Where bet949 is required by law, court order, or regulatory directive to disclose personal data, we will comply with such requirements.
• Technology Service Providers: Cloud hosting, data backup, customer support, and analytics providers who process data on our behalf under appropriate data processing agreements.

All third-party processors engaged by bet949 are required to handle personal data in accordance with applicable data protection standards and are prohibited from using it for purposes other than those specified in their agreements with bet949.

bet949 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following principles:

• Active Accounts: Personal data associated with an active bet949 account is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, bet949 retains personal data and transaction records for a minimum period required by applicable anti-money laundering and financial record-keeping regulations.
• KYC Documents: Identity verification documents are retained for the legally required period following the last transaction or account closure, whichever is later.
• Support Correspondence: Communications related to disputes or complaints are retained until the matter is fully resolved and any applicable appeal period has expired.
• Marketing Data: Where you have consented to marketing communications, data used for this purpose is retained until you withdraw your consent or request deletion.

When data is no longer required for any active purpose, it is securely deleted or anonymised in accordance with our data disposal procedures.

bet949 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser or device and the bet949 Platform
• Encrypted storage of passwords using bcrypt or equivalent hashing algorithms — plaintext passwords are never stored
• Access controls that restrict personal data access to authorised personnel on a need-to-know basis
• Regular security assessments and vulnerability testing of Platform infrastructure
• Two-factor authentication available to all registered users to protect account access

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as fully secure. You accept this inherent risk when using the Platform and are encouraged to enable 2FA, use a strong unique password, and log out of your bet949 account when using shared devices.

In the event of a data breach that is likely to result in a risk to your rights and interests, bet949 will notify affected users in accordance with applicable notification obligations.

Subject to applicable law, you have the following rights in respect of your personal data held by bet949:

• Right of Access: You may request a copy of the personal data bet949 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to bet949 where technically feasible.
• Right to Object: You may object to processing based on legitimate interests or direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact bet949 via the support channels listed in Section 13. bet949 will respond to verified requests within a reasonable timeframe. Identity verification may be required before processing data rights requests to protect against unauthorised disclosure.

The bet949 Platform is strictly intended for use by individuals aged 18 years or older. bet949 does not knowingly collect personal data from individuals under the age of 18. If bet949 becomes aware that personal data has been collected from a minor, that account will be immediately closed and all associated data deleted or anonymised.

If you have reason to believe that a minor has registered on the Platform, please contact bet949 support immediately so that appropriate action can be taken.

bet949 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, processing activities, or Platform features. Material amendments will be communicated to registered users via email notification or an in-Platform alert at least seven (7) days before the revised Policy takes effect, where practicable.

Your continued use of the bet949 Platform following the effective date of any revision constitutes your acceptance of the updated Policy. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Policy periodically to stay informed about how bet949 protects your personal data.

For privacy-related enquiries, data rights requests, or concerns about how bet949 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24/7 within your logged-in bet949 account
• Support Ticket: Submitted via your account dashboard
• Email: support@bet949.app

Please include your registered account email address in all correspondence to enable efficient identification and processing of your request. bet949 will acknowledge receipt of all privacy-related requests and respond substantively within a reasonable period.